Delete your account

theexps (Exps) · Raincrew Labs Private Limited

1. Delete from the app

1. Open the app and go to My Space, then My Profile.
2. Tap Delete account.
3. Confirm. You are signed out of all devices immediately.

From then on your account is deactivated. After 30 days it is permanently deleted. If you change your mind, sign in again with your mobile number within the 30 days and your account is restored exactly as it was.

2. Delete without the app

If you no longer have the app installed, email [email protected] with the subject "Delete my account" and the mobile number the account is registered to. We will verify that you control that number (for example with a one-time code sent to it) and then run the same deletion: immediate deactivation, permanent deletion after 30 days. We respond within the timelines applicable law sets.

3. What is deleted

• Your account and profile — your mobile number, name, and profile photo.
• Your Exps — the photos, videos, notes, and voice recordings you created.
• The contact information you chose to share from your address book.
• Your sign-in on all devices.

4. What is kept, and for how long

• The 30-day safety window. Your data is retained, deactivated, for 30 days so an accidental deletion can be undone — then it is permanently deleted. Backups purge shortly after, as described in our Privacy Policy.
• Exps you shared with others. As the Privacy Policy explains, Exps you shared remain visible to the specific people you shared them with — treat sharing as real. They are no longer connected to your identity.
• Records the law requires. Limited technical, security, and legal records are kept only as long as Indian law and other applicable law require, then deleted or anonymised.

5. Questions