Terms & Conditions

Effective date: 5 October 2026 · Raincrew Labs Private Limited

1. Who we are, and what you're agreeing to

These Terms & Conditions ("Terms") are a binding agreement between you and Raincrew Labs Private Limited (the "Company", "we", "us"), a company incorporated in India, in respect of the theexps mobile applications for iOS and Android, the website theexps.com, and every related feature and service (together, the "Service").

You accept these Terms by doing any of the following: providing your mobile number on the sign-in screen, creating or accessing an account, viewing or interacting with content another user has shared with you, or otherwise using the Service. If you do not agree, do not use the Service.

These Terms apply wherever you use the Service. The Service is currently offered in India and the United States; using it from elsewhere is at your own initiative and you are responsible for compliance with your local laws.

2. Eligibility

• You must be at least 13 years old to use the Service.
• If you are under the age of majority where you live (18 in India), you may use the Service only with the consent and supervision of a parent or legal guardian who agrees to these Terms on your behalf.
• You must be capable of forming a binding contract, and must not be barred from using the Service under any applicable law.

3. Your account and your mobile number

• Your account is identified by your mobile number, verified by a one-time code. By providing your number you agree to receive that verification message, and confirm the number is yours to use.
• Keep your device and account secure. Everything done through your account is your responsibility until you tell us it was compromised.
• One person, one account. Accounts are personal and non-transferable.
• Certain account details may not be freely editable in the app after they are set. Where that is the case, the app will tell you before you confirm them — enter them carefully. A genuine correction (for example a typo) can be requested through support.
• Access to the Service may be limited, staged, or subject to conditions at our discretion. Installing the app does not by itself guarantee an account, and no statement about availability is a promise of access or timing.

4. The Service

theexps lets you capture Exps — such as images, voice, and words — keep them for yourself, and share them with the specific people and small groups they belong to. There is no public feed, no follower counts, and no advertising placement of your content. Features may change, appear, or be withdrawn as the product evolves, and the Service may be interrupted for maintenance, updates, or reasons outside our control. The Service is provided free of charge at present; if paid features arrive later, they will come with their own clearly-stated terms.

5. Your content

5.1 It stays yours

You own the Exps you create — your photos, recordings, words, and everything else you upload ("Your Content"). Nothing in these Terms transfers ownership of Your Content to us.

5.2 The licence you give us

So that the Service can work, you grant the Company a worldwide, non-exclusive, royalty-free licence to host, store, transmit, reproduce, adapt (for example, to resize or transcode), and display Your Content — solely to operate, provide, secure, and improve the Service. This includes routine automated processing of Your Content (for example converting, transcoding, transcribing, indexing, or otherwise analysing it) in order to deliver the Service's features to you and the people you share with. Some of this processing is carried out by AI service providers acting on our behalf, under agreements that do not allow them to use Your Content to train their models. This licence ends when you delete the content or your account, except for the limited period needed to purge backups, and except for content you have shared with others, which remains visible to those people you shared it with.

5.3 What we will not do with it

We do not sell Your Content. We do not publish it to any public surface. We show it only to you and the people you choose to share it with.

5.4 Your responsibilities

• You must own Your Content or have every right needed to upload and share it.
• When your Exps include other people — their image, voice, or words — you are responsible for having their consent to capture and share them.
• Sharing an Exps gives the recipient access to it within the app; treat sharing as real, as you would handing over a photograph.

5.5 Optional features involving sensitive data

Some optional features may involve the processing of sensitive or biometric-type data. Any such feature is off unless you turn it on, is enabled only with your separate, explicit consent given in the app at the time, is used solely to provide that feature to you and the people you share with, and can be turned off — with the associated data deleted — at any time.

5.6 Your contacts

If you allow contact access, we use it only to help you find and name your people. The names you keep for people are visible only to you; discovery is designed to minimise the contact data we handle, we do not use your address book for any other purpose, and we never message your contacts on your behalf.

5.7 No guarantee of preservation

We work hard to keep your Exps safe, but the Service is not a backup product. Keep your own copies of anything irreplaceable.

6. Privacy

We collect and process personal data — your mobile number, your content, your device information, and usage signals — only to provide and improve the Service, consistent with these Terms, the (Indian) Digital Personal Data Protection Act 2023 and Information Technology Act 2000, and applicable US law. Deletion is real: deleting content or your account removes it from the Service, subject to short backup-purge windows and legal retention duties. Our Privacy Policy explains our data practices in full and forms part of your agreement with us; privacy questions go to [email protected].

7. Rules of conduct

Do not use the Service to:

• upload or share content that is unlawful, defamatory, obscene, pornographic, invasive of another's privacy, harassing, hateful, threatening, or that exploits or endangers minors in any way (we have zero tolerance for child sexual abuse material and will report it to authorities);
• impersonate any person, misrepresent an affiliation, or share another person's private information without their consent;
• infringe anyone's copyright, trademark, or other rights;
• send spam, chain content, or unsolicited commercial messages, or misuse any sharing feature to harass people;
• upload malware, probe or breach our security, or access accounts or data that are not yours;
• access the Service by any automated means (bots, scrapers, crawlers), or harvest data from it;
• interfere with the operation of the Service or impose an unreasonable load on it;
• violate the Information Technology Act 2000 and rules thereunder (India), or any other applicable law.

We may remove content, restrict features, or suspend or terminate accounts that violate these rules, with or without notice, and we may preserve and disclose information where the law requires it.

8. Our intellectual property

The Service — including the apps, the website, all software, and the product's design, visual identity, interface, interaction patterns, product mechanics, feature concepts, text, and artwork — is owned by the Company and protected by copyright, trademark, trade-dress, and trade-secret laws of India, the United States, and international treaties. "theexps", "Exps", the moonstronaut mark, and the theexps logo are marks of the Company.

We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to use the apps on devices you own, for your personal, non-commercial use, in accordance with these Terms. All rights not expressly granted are reserved. You agree not to:

• copy, reproduce, distribute, or create derivative works of any part of the Service;
• reverse-engineer, decompile, disassemble, intercept or monitor its communications, systematically probe or test it, or otherwise attempt to derive the source code, models, algorithms, or non-public workings of the Service, except where the law grants that right notwithstanding this clause;
• use the Service, or any knowledge of its non-public features, flows, or mechanics obtained through access to it, to build, train, or assist a product or service that competes with the Service;
• scrape, harvest, frame, mirror, or systematically extract any part of the Service or its content;
• remove or alter any proprietary notices, or use our names, marks, or trade dress — including in a confusingly similar form — without our prior written consent.

These restrictions are conditions of the licence: breaching them ends your right to use the Service and may expose you to liability for infringement. If you send us feedback or ideas, you grant us a perpetual, irrevocable, royalty-free right to use them without obligation to you.

9. Copyright complaints

We respect intellectual-property rights and expect the same of our users. If you believe content on the Service infringes your copyright, send a notice — including identification of the work, the location of the material, your contact details, a good-faith statement, and your signature — to [email protected]. For US claimants this process is intended to comply with the DMCA (17 U.S.C. §512); for Indian claimants, with the Copyright Act 1957 and IT Rules 2021. We may remove reported content and terminate repeat infringers.

10. Grievances (India)

In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, complaints about the Service or its content may be raised with our Grievance Officer, Selvakumar R, at [email protected]. We will acknowledge complaints within 24 hours and aim to resolve them within 15 days. Updated contact details will be maintained on this page.

11. Third-party services

The Service relies on third parties — such as app stores, phone-verification and messaging providers, and cloud infrastructure. Their services are governed by their own terms, and we are not responsible for them. Links out of the Service are provided for convenience only.

12. App-store terms

If you obtained the app from Apple's App Store or Google Play, the store's standard terms also apply. Apple and Google are not parties to these Terms, have no obligation to furnish maintenance or support, and are not responsible for the app or any claims relating to it; Apple and its subsidiaries are third-party beneficiaries of these Terms with the right to enforce them against you.

13. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED — INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AVAILABILITY, ACCURACY, OR THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE — TO THE FULLEST EXTENT PERMITTED BY LAW. CONTENT SHARED BY OTHER USERS IS THEIRS, NOT OURS, AND WE DO NOT ENDORSE IT. NOTHING IN THIS SECTION LIMITS RIGHTS YOU HAVE UNDER LAW THAT CANNOT BE LIMITED, INCLUDING UNDER INDIAN CONSUMER PROTECTION LAW.

14. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, THE COMPANY AND ITS DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF DATA, CONTENT, GOODWILL, OR PROFITS, ARISING OUT OF OR RELATING TO THE SERVICE — WHETHER IN CONTRACT, TORT, OR OTHERWISE — EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE CLAIM, OR (B) ₹5,000 (INDIAN RUPEES FIVE THOUSAND) OR US $100, WHICHEVER APPLIES TO YOU. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO PARTS OF THIS SECTION MAY NOT APPLY TO YOU.

15. Indemnity

You agree to indemnify and hold harmless the Company and its officers, directors, employees, and agents from claims, liabilities, damages, and expenses (including reasonable legal fees) arising out of Your Content, your use of the Service, or your breach of these Terms or of any law or third-party right.

16. Suspension and termination

• You may stop using the Service at any time, and may delete your account in the app or by writing to [email protected].
• We may suspend or terminate your access — and remove content — if you breach these Terms, create risk or legal exposure for us or other users, or if required by law; where practical we will tell you why.
• On termination, the licences you granted us end as described in Section 5.2; Sections 8, 13–15, and 17–18 survive.

17. Governing law and disputes

17.1 If you live in India (and everywhere not covered below)

These Terms are governed by the laws of India. Any dispute that we cannot resolve amicably within 30 days of written notice shall be referred to arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator appointed in accordance with that Act, seated in Chennai, Tamil Nadu, conducted in English. Subject to that, the courts at Chennai have exclusive jurisdiction.

17.2 If you live in the United States

These Terms are governed by the laws of India without regard to conflict-of-law rules, and the Federal Arbitration Act governs this Section. You and the Company agree to resolve any dispute by final and binding individual arbitration administered by a reputable arbitration provider under its consumer rules, rather than in court — except that either party may bring an individual claim in small-claims court, or seek injunctive relief for infringement or misuse of intellectual property. You and the Company each waive the right to a jury trial and to participate in a class action. You may opt out of this arbitration agreement by emailing [email protected] within 30 days of first accepting these Terms.

18. General

• Changes to these Terms. We may update these Terms as the Service and the law evolve. Material changes will be notified in the app or on this page with a new effective date; continuing to use the Service after that date is acceptance of the updated Terms.
• Entire agreement. These Terms (with any feature-specific terms we present to you) are the entire agreement between you and the Company about the Service.
• Severability. If any provision is held unenforceable, the rest remain in effect, and the provision will be enforced to the maximum extent permissible.
• No waiver. Our not enforcing a provision is not a waiver of it.
• Assignment. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets, with notice to you.
• Force majeure. We are not liable for failures caused by events beyond our reasonable control.

19. Contact